Terms and Conditions

Terms and Conditions

This Agreement is between PharmaTerra Inc. and you ("you" or "Customer"). This Section sets forth the terms and conditions which apply to the use by you of the PharmaTerra Inc. Sites (as defined below) and any other subscription product or service offered for sale by PharmaTerra Inc. and/or its affiliates (collectively, "Company "). The right to use any product or service offered by Company is personal to you and is not transferable to any other person or entity. Company reserves the right to make changes to the Company sites, policies, and these Terms at any time without notice.

1. Use of the Company Sites 

The Company Sites contain links to other Web sites, resources and advertisers. Company is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall Company be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site's administrator or webmaster.

2. Disclaimer of Warranty; Limitation of Liability 

Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the Company sites, nor for any offensive, defamatory or obscene posting made by. Under no circumstances will Company be liable for any loss or damage caused by your reliance on information obtained through the content on the Company sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Company sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.

 3. Indemnification 

You agree to defend, indemnify and hold harmless Company, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use by you of the Company Sites, including claims by other users of your equipment, access, products or membership.

 4. Shipping

Our standard ground shipping takes one week within the continental United States. For international orders, we ship via Federal Express, UPS or an equivalent service. Generally international shipments take two to four weeks from day of shipment unless customs causes a delay for some reason.

If you have not received your order within 21 days from your purchase date, please send an email to customerservice@pharmaterra.com to request a reshipment of your order.

If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and handling charge equal to your original order.

To check the status of your order, update your mailing address or request reshipment because you never received your product, please send an email to customerservice@pharmaterra.com.

5. Sales and Distribution

Customer and/or distributor will not (re)sell any product on eBay, Amazon, any of their affiliate's websites or any other auction website or online marketplace. Prices do not include and are net of any foreign or domestic governmental taxes or charges of any kind that may be applicable to the sale, licensing, marketing or distribution of the products. Distributor understands and acknowledges that all sales are final and that they are not entitled to return any product for a refund.  Company will not be responsible for any delays or lack of delivery due to customs clearance issues.

6. Cancellation Policy

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

7. 90 Day Return Policy:

We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within ninety (90) days of your purchase. Your complete satisfaction is our ultimate goal. You may return any item shipped by Company, keeping the following in mind:

  • You should return the item to us within 90 days of your purchase date.  There will be a 15-day grace period in addition to the 90 days.
  • You must return any unopened portion of the product and the refund is limited a maximum of three used bottles.
  • Original shipping fees are non-refundable and Company will pay for return shipping.

To request a refund you must obtain an RMA (Return Merchandise Authorization). Requests must be made electronically via email to customerservice@pharmaterra.com and submitted with your order information and explanation of the why you wish to return the product. You will receive your RMA via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. For returns via mail, you must carefully package the product, and we must physically receive the return within the 90 day period, or the 15 day grace period. Company reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Abuse of our return policy by way of it's multiple repeat use by a same customer or customer group will not be tolerated; in such cases Company reserves the right, at its sole discretion, to reject any return that it considers to be an abuse of the policy. Once your return has been received, a refund will be issued within 30 days and an e-mail confirmation will be sent.

8. Paid Offers

On paid offers there are no continuity charges and you will only be billed once for your purchase. For example, if you buy 1 bottle of a product sold on the PharmaTerra online store, you will be charged for the bottle plus shipping & handling.

Legal Disclaimer

Statements made by Company have not been evaluated by the US Food and Drug Administration (FDA). The FDA Dose not evaluate or test herbs. These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions.

The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner. In the event that any individual should use the information presented on this website without a licensed medical practitioner's approval, that individual will be diagnosing for him or herself. No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner's services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given herb, or on clinical trials that are generally not recognized by any US government agency or medical organization.

Privacy Policy

EFFECTIVE DATE: January 9, 2011

This Privacy Policy (Policy) discloses the practices of Company concerning personal information we obtain about you. By using Company, in any way accessing Company, or using other services of Company (collectively the Services), you are accepting the practices described in this Policy.

This Policy notifies you of: (a) what personal information of yours is collected when you access Company and/or use the Services or purchase any product; (b) how the information is collected; (c) how the information is used and shared; (d) our efforts to maintain the security of Sensitive Information; and (e) other details concerning your personal information and our policies. This Policy does not apply to the practices of companies that Company does not own or control, or to people that we do not employ or manage.

Information Collection and Use

Information collected by Company is stored in a single, secure database, accessible only by Company. Company collects information from our paying customers or other persons who use, attempt to use, or purchase Company products or the services at several different points and from different sources, all or some of which may apply to you.

* Registration

When you sign up as a customer or potential customer, we ask for, and you are required to give, your name, address, zip code, telephone number, email address, and may be required to give credit card or checking account number, and credit card expiration date if you are making a purchase. Once you register as a customer with us, you are not anonymous to us.

* Cookies

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser.

* Log Files

Company automatically receives and records information on its server logs from your Web browser, including your IP address, cookie information, and the page you requested. We use IP addresses and cookies to analyze trends, administer the site, track members and users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to your personal information.

* Information from Other Sources

For reasons such as improving personalization of our Service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Use of Information

We do not rent or sell your peronal information.  It is not disclosed to other parties for commercial purposes.  Information we collect is generally used for the following purposes:

1. To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers.

2. To improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our sites content, layout, and services. These uses improve our Services and better tailor them to meet your needs.

3. To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. At times, we may look across multiple members or users to identify problems or resolve disputes, and in particular we may examine your information to identify members using multiple Member Ids or aliases.

4. Sharing of Information. We may use the personal information that you supply to us and bring selected retail opportunities to you via direct mail, email, online and telemarketing. Company will not sell or rent member or former member specific information, including name, address, telephone number and payment information.

We reserve the right to disclose personal information, including Sensitive Information, when we believe that such disclosure is appropriate to comply with the law or a request by a government official, to protect the rights or property of Company, or to enforce our Terms and Conditions of Use. In the event that Company or substantially all of its assets are acquired by a third party, member information and Sensitive Information may be some of the transferred assets.

Use of Data Collected

We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, send SMS alerts or notification, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

SMS Offering and Opt-out rights

By completing or submitting a registration form or partial registration form you are consenting to receive SMS, wireless or other mobile offering to your cell phone. You understand that your wireless carrier's standard charges and rates apply to these messages. For SMS text messages, you may remove your information by replying "STOP", "END", or "QUIT" to the SMS text message you have received and we will remove your personal information within 10 days of receiving such request.

Agents

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from member lists, analyzing data, providing marketing assistance, processing credit card payments, and providing member services. They have access to personal and Sensitive Information needed to perform their functions, but may not use it for other purposes.

Special Offers and Announcements

Active customers and former customers will occasionally receive information on products, services, special deals, and a newsletter.

Security

Company takes every precaution to protect our users and members Sensitive Information, both online and offline. Your Sensitive Information is password-protected for your privacy and security. Sensitive Information is encrypted and is protected online with the best encryption software in the industry - SSL.

Sensitive Information is also protected offline in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or member services representative) are granted access to Sensitive Information. Furthermore, all employees are kept up-to-date on our security practices and changes in those practices. Finally, the servers that we store Sensitive Information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to us using our online contact form.

Other Sites

Company forwards users and members to other sites. Please be aware that Company is not responsible for the business and privacy practices of these other sites. We encourage you to be aware of this when you leave our site and to read the legal notices and privacy policies of each and every website you visit.

Correction/Updating Personal Information

If a members personal information changes we will endeavor to provide a way to correct or update that members personal data provided to us.

Notification of Changes

If we decide to change our Policy, we will post these changes on our Homepage or provide other notification of our revised Policy so our users and members are always aware of what information we collect, how we use it, and when we disclose it.

Children’s Online Privacy Protection

Company serves general users of the World Wide Web. We support and comply with the Children’s Online Protection Act (COPPA) and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use Company only with the involvement of a parent or guardian.